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Privacy Notice

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How Vala Health uses your information to provide you with healthcare

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    Vala Health keeps medical records confidential and complies with the General Data Protection Regulation

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    Vala Health keeps medical records confidential and complies with the General Data Protection Regulation

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    We will also use your information so that Vala Health can check and review the quality of the care we provide. This helps us to improve our services to you.

    1. We will share relevant information from your medical record with other health organisations when they provide you with care. For example, our Team will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.
    2. You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.
    3. Sometimes we need to share information so that other people, including our staff, children or others with safeguarding needs, are protected from risk of harm. These circumstances are rare. We do not need your consent or agreement to do this.

    We are required by law to provide you with the following information about how we handle your information.

    Data Controller contact details iPrimaryCare Ltd, 10​ Floor, Blue Star House, 234 Stockwell Road, London, SW9 9SP
    Data Protection Officer contact details Shellane Crisostomo, shellane@valahealth.com
    Purpose of the processing
    • To give direct health or social care to individual patients.
    • For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care.
    • To check and review the quality of care. (This is called audit and clinical governance).
    Lawful basis for processing

    These purposes are supported under the following sections of the GDPR:

    Article 6(1)(e) ‘...necessary for the performance of a task carried out in the public interest or in the exercise of official authority...’; and

    Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...”

    Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.

    Recipent or categories of recipients of the processed data The data will be shared with:
    • healthcare professionals in Vala Health;
    • or other organisations involved in the provision of direct care to individual patients e.g. for referrals, prescriptions, investigations
    Rights to object
    • You have the right to object to information being shared between those who are providing you with direct care.
    • This may affect the care you receive – please email support@valahealth.com
    • You are not able to object when information is legitimately shared for safeguarding reasons.
    • In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm.
    • The information will be shared with the local safeguarding service: Lambeth, ​020 7926 5555
    Right to access and correct
    • You have the right to access your medical record and have any errors or mistakes corrected. Please email support@valahealth.com
    • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.
    Retention period GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016 or speak to the practice
    Right to complain You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113
    Data we get from other organisations We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital may send us a letter to let us know what happens.

Vala is rated excellent on Trustpilot:

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Registering with Vala will not affect your exisiting relationship with the NHS, your local GP or another private healthcare provider.