Frequently Asked Questions

Appointments

Can I get unlimited appointments with clinicians?

Upon signing up to our subscription service you will benefit from unlimited appointments with our medical team to discuss your health concerns, consistent with our fair use policy. We can help you whenever and as often as you need us. As an alternative we also offer pay-as-you-go appointments with a one-off cost. Appointments with our multidisciplinary team can be booked pay-as-you-go.

How long does it take to get an appointment?

No one likes waiting around, especially when you’re not feeling well so we’re trying to make it more convenient for you to get the advice and help you need when you need it. Appointments are usually available on the day that you book, however, appointment availability varies both by type and time and although we endeavour to provide appointments across all disciplines every day of the week we are unable to guarantee availability. Please check the site for current availability. Please note that we do not provide an emergency service. We aim to reply to any message you send us as soon as possible on the same day (we guarantee a response by the end of the next working day.) Keep checking this space, though - our ultimate aim is to offer a 24-hour round the clock service.

How much notice do I need to give if I need to change or cancel my appointment?

To ensure that we are able to provide the best service possible we ask that you cancel or amend any appointment at least 12 hours before your appointment time.

Can I send images, medical records or letters to my clinician before I start my consultation?

If you would like your clinician to know more about your condition before your consultation, you can add notes, images, scanned PDFs and any other relevant information (e.g. medical letters/records). You can do this at the time of making the booking, or later from your Timeline.

Your clinician will also be able to attach files to your appointments for you to review from your Timeline.

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