Emergency Appointments

What are emergency GP appointments?

If you're in crisis and you need urgent help, book an appointment with Vala now.

If you want to help someone else, you can also book an appointment to speak to one of our team.

We have same-day appointments available to see a doctor quickly if you need urgent support for your general or mental health.

How could it help me?

An emergency appointment involves seeing a doctor quickly – usually the first appointment with an available doctor. If it's not with the doctor you'd like to see, you can ask us about booking a follow-up appointment.

What might happen at the appointment?

In your appointment, the doctor might:

  • ask about what's happening for you currently, including your moods, thoughts, behaviours and any recent events that have contributed to you feeling in crisis
  • provide information and advice, for example, about other local services you can contact yourself
  • prescribe or adjust medication, which might be to help you cope with symptoms you're experiencing or to try to reduce side effects that are contributing to how you're feeling
  • refer you for more support, for example to a crisis team (CRHT) or potentially for hospital admission.

How can I access it?

If you need an appointment outside our regular opening hours, you can email clinic@valahealth.com and we'll get back to you as quickly as we can.

Getting an emergency appointment with Vala does not affect your regular GP relationship.

What is a mental health crisis?

A mental health crisis is when you feel your mental health is at breaking point, and you need urgent help and support.

For example, you might have feelings or experiences that feel very painful or difficult to manage such as suicidal feelings, self-harm, panic attacks, flashbacks, hypomania or mania, or psychosis (such as paranoia or hearing voices). You might also have other experiences that aren't mentioned here.

Some people feel in crisis as part of ongoing mental health problems, or due to stressful and difficult life experiences such as abuse, bereavement, addiction, money problems or housing problems. Or there might not be a particular reason.

However you experience a crisis, it's always OK to ask for help.

What help could I get?

Nobody plans to have a crisis, but knowing your options can be useful. Exploring different types of support might be something you feel able to do at less difficult times.

There’s no wrong order to try things in – different things work for different people at different times. But some types of support might be more suitable for you, or more easily available.

We can offer you an emergency appointment quickly if you need urgent support.

All our video appointments are secure and with UK qualified GPs.

We are accredited and regulated by the Care Quality Commission, with a Good rating from our last review in December 2019.

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